Community Action’s Response to the coronavirus (COVID-19)
All Community Action offices are closed to the public indefinitely, but we are still working hard to serve you. Read the information below to learn how you can connect with us. Check this page regularly as information is subject to change daily.
Need help paying your rent? Call (503) 615-0770 - Need help getting into housing? Call (503) 640-3263
Our Main Line is open Monday – Friday, 9:00 AM – 3:00 PM. Call 503-648-6646. General inquiries can also be sent by email to firstname.lastname@example.org.
Requests for Emergency Rent Assistance can be made by calling 503-615-0770. We can assist income qualified households who are behind on their rent with emergency assistance even if they do not have an eviction notice. Funding for this assistance is limited and we are unable to meet the needs of every caller seeking help with rent. If you get a voicemail message, please listen to the entire message and follow the instructions.
Severe Weather Shelters for single adults and households without children are enrolling people seven days a week, 10:00 AM – 6:00 PM. Call 503-726-0850 to access these beds. Severe Weather Shelters prioritze individuals at high-risk from COVID-19. Shelter beds are limited. This service is available until 5/31/20.
Community Connect can assist families with children seeking shelter and all households seeking assistance to regain housing. Call 503-640-3263.
Head Start is currently enrolling children for the 2020-2021 school year and we fully expect to be open in the fall. Get your child enrolled today by calling 971-223-6114 or emailing email@example.com.
Child Care Resource & Referral is helping child care providers understand how COVID-19 is affecting their business sector. Providers can call 971-223-6100 or email firstname.lastname@example.org to ask questions and learn about available resources. All inquiries will be answered within 24 hours.
Call 211 if your family is seeking child care.
Head Start, Early Head Start, and Home Base programs are closed.
Rent Well – No classes are scheduled at this time.
Frequently Asked Questions by Department
Child Care Resource & Referral
How do I access Child Care Resource and Referral?
Please call our main number 971-223-6100 or email email@example.com. We will return your call or email within the next 24 hours. If you need to speak to a specific Quality Improvement Specialist, you can reference the list below. All team members are working remotely under guidance from the Early Learning Division. We will be updating our Facebook page throughout the day with updates and information provided to us.
Alba Sullivan - 503-572-7194 Courtney Bowen - 971-294-9537 Hailee McBurney - 971-371-6562
Megan Wurst - 971-563-7951 Nancy Leon - 503-572-7193 Sunny Yepez - 971-470-7911
Can I have an in-person appointment or a site visit?
In accordance of the recommendations provided by the Oregon Health Authority, we will not be meeting with individuals face-to-face or provide on-site visits until further notice.
Can I make an appointment to review my CDA or Spark portfolio?
Currently, we are not meeting with individuals in person. Please call or email us so that we may provide support over the phone, email, or by virtual meeting.
I would like to temporarily close my business during this time, who should I notify?
If you are closed or plan to close your program temporarily, please contact 211info or your licensing specialist to notify them of your closure.
How do I access training for licensing?
We have canceled all in person training until May 8th. We are working on the possibility of offering trainings online. Please check the Early Learning Division, Office of Child Care for a full list of frequently asked questions and specific information on licensing. https://oregonearlylearning.com/COVID-19-Resources/For-Providers.
I signed up for a training, will I get a refund?
We are currently providing refunds for all canceled trainings from March 12th through March 31st. Our team is working on processing the refunds so there is no need to call to cancel. If you used debit, credit or check you will receive a refund within the next two weeks. For individuals who paid by cash or training bucks you will receive training bucks in the mail within the next two weeks.
What if parents can’t pay their copay because they are out of work?
Oregon’s ERDC program is waiving parent copays for up to 30 days and paying all listed child care programs the full DHS rate. Please see the press release here or call the DHS Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.
Will I be paid for providing care even if children are choosing not to attend due to COVID-19?
DHS will continue to pay for children in your care even if they are absent or you are forced to shut down due to the COVID-19 emergency. Please see the press release here or call the DHS Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.
What if I need more staff or supplies to stay open?
Please complete this brief survey to let us know what you need. We are using this information to get resources and supplies where they need to go. For the most up-to-date information please see the Early Learning Division website.
Early Head Start/Head Start Enrollment
Can I still apply for Head Start?
Yes. If you need an application, you can print an application off our website or call our main Enrollment line at; 503-693-3262 or email us; firstname.lastname@example.org to request an application to be sent to you.
Can I come in person to drop off my application and documents?
No, all of our offices are currently closed to the public.
You may send all applications and documents via postal mail at; 1001 SW Baseline St – Hillsboro, OR 97123, fax; 971-223-6114 or by email; email@example.com.
When is Early Head Start/Head Start back in session?
All of our part-year classes are canceled as we follow the public school cancelation. The start date for the year round programs for Home Based, HCDC, and Coffee Creek have not been determined yet. Watch our website for more details. A message will also be sent out to families via email and the Remind App once those year round programs can resume.
I received a letter in the mail stating that my income needs to be re-determined to remain on the waiting list, what is the best method to send in this information.
Since our offices remain closed to the public, send all documents via postal mail at; 1001 SW Baseline St – Hillsboro, OR 97123, fax; 971-223-6114 or by email; firstname.lastname@example.org.
I submitted a Head Start application, how can I know what the status is?
Head Start applications take 2-4 weeks to process. Once your application has been processed, we will notify you by phone or email of your application status.
If we have questions regarding your application, we will reach out to you by phone.
What if I didn’t submit my income with my Head Start Application?
Your application will not be processed and returned to your mailing address with a letter requesting your income documentation.
What if my child is returning in the Fall to Early Head Start/Head Start?
Our current plan is to be open in the Fall. If you child is returning another year in Early Head Start/Head Start, once our offices are open to the public you will be contacted to complete all required documentation to start in Fall.
If you are unsure if your child qualifies to return for another year or/and you need to update your contact information, please call us at; 503-693-3262 or email us; email@example.com.
If my child is on the waiting list, how do I know when she/he will be selected to participate?
For this current program year, we are no longer enrolling into the program.
If you have applied for Fall, once our offices are open to the public and we start selection for the new school year, we will begin calling selected families.
If you are unsure if your child is our waitlist for Early Head Start/Head Start, please call us at; 503-693-3262 or email us; firstname.lastname@example.org.
I submitted an Energy Assistance application, how can I know what the status is?
Energy Assistance applications take at least 15 businesses days to process. Once your application has been processed our team will inform your utility company of the payment and will either mail or email you your receipt. If there is a problem with your application we will reach out to you in order to correct any issues or collect any missing documentation. Remember that all utility companies in Washington County have stopped disconnections until further notice.
What do I do if I had an Energy Assistance appointment already scheduled and I don’t feel safe coming into the office for my intake appointment?
Please contact us at email@example.com or by calling 503-615-0771 and leaving a message to get other intake options.
Will I still be helped even if my utility company has stopped disconnections?
Yes, if you already have an intake scheduled please reach out to us to get other intake options. If you have a scheduled disconnection in the next 24 hours, please contact us and apply for services.
Emergency Rent Assistance
I am having trouble getting through by phone. What should I do?
We begin accepting calls at 9 am and take calls until all appointments for that day are full. Call volume is high, please continue calling until you get through. If you are not able to get an appointment today, please call again at a later date.
If I have already accessed Emergency Rent Assistance this year, can I request assistance again?
Yes, while assistance is normally only available 1 time each year, you are able to access assistance again during this crisis even if you have already been helped.
My landlord is not issuing 72 hour eviction notices, but I am behind in my rent. Can I get assistance without having a 72 hour notice?
Yes, while this program usually requires a 72 hour eviction notice for assistance, Community Action can assist income qualified households who are behind on their rent with emergency assistance even if they do not have an eviction notice. Requests for this emergency help can be made by calling 503-615-0770.
Housing & Homeless Services
If Community Action is assisting me with my rent, will it continue to be paid?
Yes, there will be no interruptions in current rent plans.
If I am a Rent Well participant should I still come to my classes?
No, Rent Well classes are cancelled. Please continue to check the website for any future updates.
If I have a scheduled appointment with a housing specialist for rent assistance should I still keep the appointment?
Yes, you will receive a call from your housing specialist. Please make sure your contact information is up to date.
If you are a renter and have questions about how the moratoriums on evictions affect you, visit the Oregon Law Center to learn more. Oregon Law Center has made the following video to help answer common questions from tenants.
How do I enroll in TriMet’s reduced fare program now that the Community Action office is closed?
Please visit https://trimet.org/lowincome/ and follow the steps to enroll online.