Skip to main content
MENU

Community Action’s Response to the coronavirus (COVID-19)

All Community Action offices are closed to the public indefinitely, but we are still working hard to serve you. Read the information below to learn how you can connect with us. Check this page regularly as information is subject to change daily.


Need help paying your rent? Call (503) 615-0770  -  Need help getting into housing? Call (503) 640-3263


Contact Information

Our Main Line is open Monday – Friday, 8:30 AM – 5:00 PM. Call 503-648-6646. General inquiries can also be sent by email to contact@caowash.org.

Requests for Emergency Rent Assistance can be made by calling 503-615-0770 on Mondays and Tuesdays at 9:00 am (Except for the Holiday/Observance days). Request can also be made online by clicking HERE.

Requests for Utility Assistance can be made over the phone by calling 503-615-0771 Mon-Fri from 9:00 am - 12 pm. They can also be made online by clicking HERE.

Community Connect can assist families with children seeking shelter and all households seeking assistance to regain housing. Call 503-640-3263.

Severe Weather Shelter information can be found HERE. More resources for Homeless Services can be found HERE.

Head Start and Early Head Start are still enrolling children for the 2021-2022 school year. Enroll your child today by calling 503-693-3262 or emailing headstart@caowash.org.

Child Care Resource & Referral is helping child care providers understand how COVID-19 is affecting their business sector. Providers can call 971-223-6100 or email ccrr@caowash.org to ask questions and learn about available resources. All inquiries will be answered within 24 hours.

Call 211 if your family is seeking child care.


Cancellations

  • Rent Well – No classes are scheduled at this time.


Vaccine Resources

Washington County: https://www.co.washington.or.us/covid-19

Oregon Health Authority: https://govstatus.egov.com/OR-OHA-COVID-19

Vaccine Sign-Up: https://getvaccinated.oregon.gov/#/


Frequently Asked Questions by Program


Child Care Resource & Referral

How do I access Child Care Resource and Referral?

Please call our main number 971-223-6100 or email ccrr@caowash.org.  We will return your call or email within one business day.  If you need to speak to a specific Quality Improvement Specialist, you can reference the list below.  All team members are working remotely under guidance from the Early Learning Division. We will be updating our Facebook page throughout the day with updates and information provided to us.

Alba Sullivan - 503-572-7194   Courtney Bowen - 971-294-9537   Hailee McBurney - 971-371-6562

Megan Wurst - 971-563-7951  Nancy Leon - 503-572-7193   Sunny Yepez - 971-470-7911 

Can I open a child care business at this time? 

Please contact us or the Office of Child Care by phone or email for more information. 

Phone: 971-223-6100

Email: ccrr@caowash.org

Office of Child Care: 1-800-556-6616

Can I have an in-person appointment or a site visit?

In accordance of the recommendations provided by the Oregon Health Authority, we will not be meeting with individuals face-to-face or provide on-site visits until further notice.

Can I make an appointment to review my CDA or Spark portfolio? 

Currently, we are not meeting with individuals in person.  Please call or email us so that we may provide support over the phone, email, or via virtual meeting.

I would like to temporarily close my business during this time, who should I notify?

If you are closed or plan to close your program temporarily, please contact us at 971-223-6100 (option 4) as well as your licensing specialist to notify them of your closure. 

How do I access training for licensing?

We have canceled all in person training. We are currently offering trainings online. To view our catalog of trainings, click here: CCR&R Training Catalog Please check the Early Learning Division, Office of Child Care for a full list of frequently asked questions and specific information on licensing.  https://oregonearlylearning.com/COVID-19-Resources/For-Providers.

What if parents can’t pay their copay because they are out of work?

Oregon's ERDC program has adjusted their copay structure to reduce the out of pocket cost for parents who are needing child care. Income guidelines have also been updated to increase the amount a family can make to be eligible. Please visit their website for more information here or call the Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.

Will I be paid for providing care even if children are choosing not to attend due to COVID-19?

ODHS has changed their policies around absent days they will pay for children. Please view their website for more detailed information here here.

What if I need more staff or supplies to stay open?

Below are some resources to help with supplies: 

If you are in need of a substitute, please reach out to us at 971-223-6100 so we can try to support you.


Head Start/Early Head Start Enrollment

The safety of our staff, children and families is our highest priority. Please see below for more specific details of each program.

Can I still apply for Head Start?

Yes. You can print an application from this link on our website. Or to request an application to be sent to you, please call our main Enrollment line at 503-693-3262 or email us headstart@caowash.org.

Can I come in person to drop off my application and documents?

No, all of our offices are currently closed to the public.

You may send your application and supporting documents:

  • by mail to 1001 SW Baseline St, Hillsboro, OR 97123
  • by email to headstart@caowash.org
  • by fax to 503-400-3669

I received a letter in the mail stating that my income needs to be re-determined to remain on the waiting list, what is the best method to send in this information?

Since our offices remain closed to the public, send all documents by one of the methods listed above. 

I submitted a Head Start application, how do I know what the status is?

Head Start applications take 2-4 weeks to process. Once your application has been processed, we will notify you by phone or email.

If we have questions regarding your application, we will contact you by phone.

What if I didn’t submit my income with my Head Start Application?

Our Enrollment team will reach out to families by phone or email on missing income documentation.

If my child is on the waiting list, how do I know when she/he will be selected to participate?

Our enrollment team will be reaching out to families with information on your child’s placement in either Early Head Start/Head Start or you may contact us at 503-693-3262 or email us at headstart@caowash.org for more information.

 

Head Start/Early Head Start Program Options

 

UPDATE: Effective Monday, March 7, 2022

Full Day Full Year Programs*

Hillsboro Child Development Center (HCDC) EHS and Full Year Pre-K

  • Classes will temporarily be held virtually until further notice

Home Based

  • Home visits and socializations will remain virtual until further notice

Coffee Creek (Coffee Creek Correctional Facility)

  • Classes will resume in person starting March 8, 2022

 

Part-day Pre-K & Duration Classrooms*

Head Start classrooms in public schools, Garden Home Recreation Center, Beaverton Child Development Center (BCDC) and the Part-Day Pre-K classroom in HCDC

Locations that are providing services in-person:

  • Archer Glen Duration
  • BCDC 2 AM AND PM
  • BCDC 3 AM AND PM
  • CFT Duration
  • Chehalem AM
  • Elmonica Duration
  • Kinnaman 1 Duration
  • Quatama AM AND PM
  • Rosedale 1 AM AND PM
  • Rosedale 2 AM AND PM
  • South Meadows 1 AM AND PM
  • Tualatin AM AND PM
  • Witch Hazel Duration
  • W L Henry Duration

Locations that will remain virtual until further notice:

  • BCDC 1 AM AND PM
  • BCDC 4 AM AND PM
  • Chehalem PM
  • Durham Duration
  • Garden Home 1 Duration
  • Garden Home 2 Duration
  • Lincoln Duration
  • Kalapuya 1 AM and PM
  • Kalapuya 2 AM and PM
  • Kinnaman 2 Duration
  • Ladd Acers AM AND PM
  • Patterson Duration
  • South Meadows 2 AM AND PM

*The above plans are all subject to change as community circumstances develop.

*All currently enrolled families will receive contact from their Teacher and Home Visitor with more information if the status of their program changes.


Utility Assistance

I submitted a Utility Assistance application, how can I know what the status is?

Utility Assistance applications take at least 4-5 weeks to process. Once your application has been processed our team will inform your utility company of the payment and will either mail or email you your receipt. If there is a problem with your application we will reach out to you in order to correct any issues or collect any missing documentation.

What Utilities can I get help with?

Community Action is currently assisting with electricity, natural gas and bulk heating fuel.

How do I request utility assistance?

Please visit our Utility Assistance page HERE to see how to request a Utility Assistance Application.


Emergency Rent Assistance

I am having trouble getting through by phone. What should I do?

We begin accepting calls at 9 am on Mondays & Tuesdays (Except for the Holiday/Observance days) and take calls until all appointments for that week are full.  Call volume is high, please continue calling until you get through.  If you are not able to get an appointment today, please call again at a later date, or fill out the online screening request HERE.

Please Note Beginning Saturday, May 7th, Community Action’s Emergency Rent Assistance Program will temporarily limit new applications for its Emergency Rental Assistance (ERA) program to ensure that it can meet obligations for applications currently in the pipeline. The purpose of the ERA program has been to help stabilize households unable to pay rent and utilities due to impacts from the COVID-19 pandemic. All applications from eligible households who apply by end of day May 6, 2022, including current pending applications, will be processed.

We will reopen for new applications as funds from other sources become available.

If I have already accessed Emergency Rent Assistance this year, can I request assistance again?

As of May 7th 2022, Emergency rent assistance will temporarily only be available to Washington County residents who; Have received a 10-day eviction notice, and are below the 30% Area Median Income and have not applied for rent assistance since March 2020.

My landlord is not issuing 72 hour eviction notices, but I am behind in my rent.  Can I get assistance without having a 72 hour notice?

Yes, while this program usually requires a 72 hour eviction notice for assistance, Community Action can assist income qualified households who are behind on their rent with emergency assistance even if they do not have an eviction notice. Requests for this emergency help can be made by calling 503-615-0770 on Mondays or Tuesdays (Except for the Holidays/Observance days), or by filling out the online pre-screening request.

I received assistance with my rent, but my landlord has not received a payment yet. Is there anything I need to do?

Depending on the billing system, it could take 4 to 8 weeks for landlords to receive a payment after your application was approved. We are working hard to get help out as quickly as we can and we appreciate your patience. We have significantly increased our capacity. Our number of appointments has increased from 30 to 500 per month.

Where can I obtain information about the Coronavirus COVID-19:Emergency Protections for Renters?

New laws, Senate Bill 282Senate Bill 278, and Senate Bill 891 provide important protections to help tenants recover from the pandemic period.

Senate Bill 278 in combination with Senate Bill 891 says that if a tenant shows their landlord documentation that they have applied for rent assistance, the landlord is not allowed to evict that tenant for nonpayment while their rent assistance application is still pending or September 30, 2022, whichever one comes first to allow for processing of the rent assistance application. To be protected, one must apply for rental assistance before 06/30/2022 and turn in proof of rental application to their landlord.

Go to www.OregonRentersRights.org or www.OregonLawHelp.org for more information or to seek legal advice. 


Housing & Homeless Services

If Community Action is assisting me with my rent, will it continue to be paid?

Yes, there will be no interruptions in current rent plans.

If I am a Rent Well participant should I still come to my classes?

No, Rent Well classes are cancelled. Please continue to check the website for any future updates.

If I have a scheduled appointment with a housing specialist for rent assistance should I still keep the appointment?

Yes, you will receive a call from your housing specialist. Please make sure your contact information is up to date.

If you are a renter and have questions about how the moratoriums on evictions affect you, visit the Oregon Law Center to learn more. Oregon Law Center has made the following video to help answer common questions from tenants.

English: https://youtu.be/q9hI77xFAiw

Spanish: https://youtu.be/MURmRLIUbA4


How do I enroll in TriMet’s reduced fare program now that the Community Action office is closed?

Please visit https://trimet.org/lowincome/ and follow the steps to enroll online.