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Coronavirus Update

*Our Main Telephone Line will remain open Monday-Friday from 9am-3pm. You can reach us at 503-648-6646.

 

Cancellations 


Head Start: Head Start, Early Head Start and the Home Base programcanceled through May 3

Rent Well Classes: No classes at this time are scheduled

Whole Family Cohort: All classes postponed until April 6

Kaleidoscope:  We will transition to a virtual fundraising event. More details to come. Click here for more event information.

 

FAQs

 

Energy and Emergency Rent Assistance

 

What do I do if I had an Energy Assistance appointment already scheduled and I don’t feel safe coming into the office for my intake appointment?

Please contact us at energy@caowash.org or by calling 503-615-0771 and leaving a message to get other intake options.

 

Will I still be helped even if my utility company has stopped disconnections?

Yes, if you already have an intake scheduled please reach out to us to get other intake options. If you have a scheduled disconnection in the next 24 hours, please contact us and apply for services.

 

If I have already accessed Emergency Rent Assistance this year, can I request assistance again?

Yes, while assistance is normally only available 1 time each year, you are able to access assistance again during this crisis even if you have already been helped.

 

My landlord is not issuing 72 hour eviction notices, but I am behind in my rent.  Can I get assistance without having a 72 hour notice?

Yes, while this program usually requires a 72 hour eviction notice for assistance, Community Action can assist income qualified households who are behind on their rent with emergency assistance even if they do not have an eviction notice. Requests for this emergency help can be made by calling 503-615-0770.

 

Housing and Homeless Services

 

If Community Action is assisting me with my rent, will it continued to be paid?

Yes, there will not be any interruptions in current rent plans.

 

If I am a Rent Well participant should I still come to my classes?

No, Rent Well classes are cancelled. Please continue to check the website for any future updates.

 

If I have a scheduled appointment with a housing specialist for rent assistance should I still keep the appointment?

Yes, you will receive a call from your housing specialist. Please make sure your contact information is up to date.


Child Care Resource and Referral

Are your offices open?

Effective immediately, 3.18.2020, Community Action will suspend all in person services at our sites in Beaverton and Hillsboro indefinitely.

How do I access Child Care Resource and Referral?

Please call our main number 971-223-6100 or email ccrr@caowash.org.  We will return your call or email within the next 24 hours.  If you need to speak to a specific Quality Improvement Specialist, you can reference the list below.  All team members are working remotely under guidance from the Early Learning Division. We will be updating our Facebook page throughout the day with updates and information provided to us.

Alba Sullivan - 503-572-7194 

Courtney Bowen - 971-294-9537 

Hailee McBurney - 971-371-6562 

Megan Wurst - 971-563-7951

Nancy Leon - 503-572-7193

Sunny Yepez - 971-470-7911 

Can I have an in-person appointment or a site visit?

In accordance of the recommendations provided by the Oregon Health Authority, we will not be meeting with individuals face-to-face or provide on-site visits until further notice.

Can I make an appointment to review my CDA or Spark portfolio? 

Currently, we are not meeting with individuals in person.  Please call or email us so that we may provide support over the phone, email, or by virtual meeting.

I would like to temporarily close my business during this time, who should I notify?

If you are closed or plan to close your program temporarily, please contact 211info or your licensing specialist to notify them of your closure. 

How do I access training for licensing?

We have canceled all in person training until May 8th.  We are working on the possibility of offering trainings online.  Please check the Early Learning Division, Office of Child Care for a full list of frequently asked questions and specific information on licensing.  https://oregonearlylearning.com/COVID-19-Resources/For-Providers

I signed up for a training, will I get a refund?

We are currently providing refunds for all canceled trainings from March 12th through March 31st. Our team is working on processing the refunds so there is no need to call to cancel.  If you used debit, credit or check you will receive a refund within the next two weeks.  For individuals who paid by cash or training bucks you will receive training bucks in the mail within the next two weeks.

What if parents can’t pay their copay because they are out of work?

Good news, Oregon’s ERDC program is waiving parent copays for up to 30 days and paying all listed child care programs the full DHS rate. Please see the press release here or call the DHS Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.

Will I be paid for providing care even if children are choosing not to attend due to COVID-19?

DHS will continue to pay for children in your care even if they are absent or you are forced to shut down due to the COVID-19 emergency. Please see the press release here or call the DHS Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.

What if I need more staff or supplies to stay open?

Please complete this brief survey to let us know what you need. We are using this information to get resources and supplies where they need to go. For the most up-to-date information please see the Early Learning Division website.