Community Action’s Response to the coronavirus (COVID-19)
All Community Action offices are closed to the public indefinitely, but we are still working hard to serve you. Read the information below to learn how you can connect with us. Check this page regularly as information is subject to change daily.
Need help paying your rent? Call (503) 615-0770 - Need help getting into housing? Call (503) 640-3263
Our Main Line is open Monday – Friday, 8:30 AM – 5:00 PM. Call 503-648-6646. General inquiries can also be sent by email to firstname.lastname@example.org.
Requests for Emergency Rent Assistance can be made by calling 503-615-0770 Mon-Thurs. at 9:00 am. We can assist income-qualified households who are behind on their rent with emergency assistance even if they do not have an eviction notice. Funding for this assistance is limited and we are unable to meet the needs of every caller seeking help with rent. If you get a voicemail message, please listen to the entire message and follow the instructions.
Requests for Utility Assistance can be made Mon - Thur from 9:00 am - 12 pm online by clicking HERE or by calling 503-615-0770.
Enrollment has begun for the 2020-21 Winter Shelter System. These shelters serve individuals or couples without children and are operating for a 120-day period. There are 5 shelters strategically located throughout the county to ensure easy access. Once enrolled, individuals will have a secured bed throughout the 120-day period of operation or until they choose to exit.
Single individuals or couples without children can enroll through the county’s webpage portal at www.co.washington.or.us/homeless
Families with children can access shelter through Community Connect by calling (503) 640-3263.
Community Connect can assist families with children seeking shelter and all households seeking assistance to regain housing. Call 503-640-3263.
Head Start is currently enrolling children for the 2020-2021 school year. Most of our services will be provided virtually through November and children and families will receive comprehensive services remotely. Enroll your child today by calling 971.223.6114 or emailing email@example.com.
Child Care Resource & Referral is helping child care providers understand how COVID-19 is affecting their business sector. Providers can call 971-223-6100 or email firstname.lastname@example.org to ask questions and learn about available resources. All inquiries will be answered within 24 hours.
Call 211 if your family is seeking child care.
Rent Well – No classes are scheduled at this time.
Frequently Asked Questions by Department
Child Care Resource & Referral
How do I access Child Care Resource and Referral?
Please call our main number 971-223-6100 or email email@example.com. We will return your call or email within one business day. If you need to speak to a specific Quality Improvement Specialist, you can reference the list below. All team members are working remotely under guidance from the Early Learning Division. We will be updating our Facebook page throughout the day with updates and information provided to us.
Alba Sullivan - 503-572-7194 Courtney Bowen - 971-294-9537 Hailee McBurney - 971-371-6562
Megan Wurst - 971-563-7951 Nancy Leon - 503-572-7193 Sunny Yepez - 971-470-7911
Can I open a child care business at this time?
Please contact us or the Office of Child Care by phone or email for more information.
Office of Child Care: 1-800-556-6616
Can I have an in-person appointment or a site visit?
In accordance of the recommendations provided by the Oregon Health Authority, we will not be meeting with individuals face-to-face or provide on-site visits until further notice.
Can I make an appointment to review my CDA or Spark portfolio?
Currently, we are not meeting with individuals in person. Please call or email us so that we may provide support over the phone, email, or via virtual meeting.
I would like to temporarily close my business during this time, who should I notify?
If you are closed or plan to close your program temporarily, please contact us at 971-223-6100 (option 4) as well as your licensing specialist to notify them of your closure.
How do I access training for licensing?
We have canceled all in person training. We are currently offering trainings online. To view our catalog of trainings, click here: CCR&R Training Catalog Please check the Early Learning Division, Office of Child Care for a full list of frequently asked questions and specific information on licensing. https://oregonearlylearning.com/COVID-19-Resources/For-Providers.
What if parents can’t pay their copay because they are out of work?
Oregon’s ERDC program is waiving parent copays for eligible families who apply prior to December 31st. If a family applies before December 31st, they could have a $0 copay for 12 months. Income guidelines have also been relaxed, allowing more families to be eligible. Please see updated information regarding DHS here or call the DHS Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.
Will I be paid for providing care even if children are choosing not to attend due to COVID-19?
DHS will continue to pay for children in your care even if they are absent or you are forced to shut down due to the COVID-19 emergency. Please see updated information for child care providers regarding DHS payment here or call the DHS Direct Pay Unit with questions Monday-Friday, 8:30am-4:30pm at 1-800-699-9074.
What if I need more staff or supplies to stay open?
Below are some resources to help with supplies:
Go to the link above, select your preferred language, then click on Services tab and scroll down to schedule a free consultation with a business expert.
If you are in Beaverton, you can email BRCBeaverton@beaverton.org with questions.
If you are in Forest Grove, you can email BRCForestGrove@adelantemujeres.org with questions.
If you are in Hillsboro, you can email BRCHillsboro@HillChamber.org with questions.
If you are in Tualatin, you can email BRCTualatin@tualatinchamber.com with questions.
- OCDC PPE
Please contact OCDC who are staffed with bilingual employees at 971-252-8405
Distribution is by appointment at the OCDC Enterprise location in Hillsboro.
PPE items include:
KN95 masks – in boxes of 500
Earloop masks (also referred to as “surgical procedure masks”) in boxes of 500
Adult cloth masks
Child cloth masks
Hand sanitizer – 8 oz. bottles, in boxes of 12
Hand sanitizer – Gallon, 4 per box
If you are in need of a substitute, please complete this form to submit a request for referrals.
Head Start/Early Head Start Enrollment
Due to the Covid-19 public health issues, Head Start and Early Head start are offering virtual services during the beginning of the 2020-2021 school year. The safety of our staff, children and families is our highest priority. Please see below for more specific details of each program model.
Can I still apply for Head Start?
Yes. You can print an application from this link on our website. Or to request an application to be sent to you, please call our main Enrollment line at 503-693-3262 or email us firstname.lastname@example.org.
Can I come in person to drop off my application and documents?
No, all of our offices are currently closed to the public.
You may send your application and supporting documents:
- by mail to 1001 SW Baseline St, Hillsboro, OR 97123
- by email to email@example.com
- by fax to 971-223-6114
I received a letter in the mail stating that my income needs to be re-determined to remain on the waiting list, what is the best method to send in this information?
Since our offices remain closed to the public, send all documents by one of the methods listed above.
I submitted a Head Start application, how do I know what the status is?
Head Start applications take 2-4 weeks to process. Once your application has been processed, we will notify you by phone or email.
If we have questions regarding your application, we will contact you by phone.
What if I didn’t submit my income with my Head Start Application?
Your application will not be processed without income information. It will be returned to your mailing address with a letter requesting your income documentation.
What if my child is returning in the fall to Early Head Start/Head Start?
Our enrollment team will be reaching out to families who are eligible to return for another year in Early Head Start/Head Start. You may also contact us at 503-693-3262 or email us at firstname.lastname@example.org.
If my child is on the waiting list, how do I know when she/he will be selected to participate?
Our enrollment team will be reaching out to families with information on your child’s placement in either Early Head Start/Head Start or you may contact us at 503-693-3262 or email us at email@example.com for more information.
Early Head Start/Head Start Program Options
Below is our service delivery model for our various programs
Full Day Full Year Programs*
- Hillsboro Child Development Center (HCDC) EHS and Full Year Pre-K
- Virtual learning/no in-person service for September
- First day of virtual classes for children is September 14, 2020
- We will revisit this plan at the end of September to determine plan for October
- Home Based
- Virtual home visiting service/ no in-person service for September through December
- First day for children and families is September 8, 2020
- We will plan to resume in person home visiting and socializations in January
- Coffee Creek (Coffee Creek Correctional Facility)
- We are working with the Department of Corrections and will inform all when a decision has been made when to resume services.
Part-day Pre-K & Duration Classrooms*
- Head Start classrooms in public schools, Garden Home Recreation Center, Beaverton Child Development Center (BCDC) and the Part-Day Pre-K classroom in Hillsboro (HCDC)
- Virtual learning/ no in-person services for September & October
- First day of virtual classes for children is September 21, 2020
- We will revisit this plan in October to determine plan for November
*The above plans are all subject to change as community circumstances develop
I submitted a Utility Assistance application, how can I know what the status is?
Utility Assistance applications take at least 4-5 weeks to process. Once your application has been processed our team will inform your utility company of the payment and will either mail or email you your receipt. If there is a problem with your application we will reach out to you in order to correct any issues or collect any missing documentation.
What Utilities can I get help with?
Community Action is currently assisting with electricity, natural gas and bulk heating fuel.
How do I request utility assistance?
Please visit our Utility Assistance page HERE to see how to request a Utility Assistance Application.
Emergency Rent Assistance
I am having trouble getting through by phone. What should I do?
We begin accepting calls at 9 am Monday-Thursday and take calls until all appointments for that day are full. Call volume is high, please continue calling until you get through. If you are not able to get an appointment today, please call again at a later date.
If I have already accessed Emergency Rent Assistance this year, can I request assistance again?
Yes, while assistance is normally only available 1 time each year, you are able to access assistance again during this crisis even if you have already been helped.
My landlord is not issuing 72 hour eviction notices, but I am behind in my rent. Can I get assistance without having a 72 hour notice?
Yes, while this program usually requires a 72 hour eviction notice for assistance, Community Action can assist income qualified households who are behind on their rent with emergency assistance even if they do not have an eviction notice. Requests for this emergency help can be made by calling 503-615-0770.
I received assistance with my rent, but my landlord has not received a payment yet. Is there anything I need to do?
We have significantly increased our capacity. Our number of appointments has increased from 30 to 500 per month. Depending on the billing system, it could take 3 to 6 weeks for landlords to receive a payment after your application was approved. We are working hard to get help out as quickly as we can and we appreciate your patience.
Where can I obtain information about the Coronavirus COVID-19:Emergency Protections for Renters?
Oregon Law Center has made the following video to help answer common questions from tenants.
Housing & Homeless Services
If Community Action is assisting me with my rent, will it continue to be paid?
Yes, there will be no interruptions in current rent plans.
If I am a Rent Well participant should I still come to my classes?
No, Rent Well classes are cancelled. Please continue to check the website for any future updates.
If I have a scheduled appointment with a housing specialist for rent assistance should I still keep the appointment?
Yes, you will receive a call from your housing specialist. Please make sure your contact information is up to date.
If you are a renter and have questions about how the moratoriums on evictions affect you, visit the Oregon Law Center to learn more. Oregon Law Center has made the following video to help answer common questions from tenants.
How do I enroll in TriMet’s reduced fare program now that the Community Action office is closed?
Please visit https://trimet.org/lowincome/ and follow the steps to enroll online.