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Frequently Asked Questions

  • How do I apply?

    As of October 10, 2022, we will be taking new rent assistance applications twice per month.

    Calls to our emergency rent line 503-615-0770 are answered on the 8th and 15th of every month unless the 8th or the 15th fall on the weekend then we will be taking calls the following Monday

    Calls will be answered on a first come first serve basis, starting at 9:00 am until all available appointments are filled

    Effective October 10th, 2022 Emergency rent assistance will only be available to Washington County residents who meet ALL of the following criteria:

    • Have Not received emergency rental assistance from Community Action in the past 12 months
    • Have an Eviction notice for nonpayment of rent in hand for the current month in which you are applying for
    • Are below the 30% Area Median Income
  • I missed my appointment, what should I do?

    Please contact us at (503) 615-0770 and leave a message if you recently missed your phone appointment.

  • How much help will I receive?

    Payment amount depends on various factors such as household gross income, the past due amount owed, the jurisdiction of your address, and fund availability. We will do our best to look at every possible resource for you!

  • How is the payment made?

    Once we determine eligibility, your file is sent for data quality review. Once your file is approved by a data quality reviewer, it goes to our finance department for processing. Once the payment is processed, we cut and mail the check directly to your landlord. It could take up to 3 weeks after the approval for your landlord to receive a payment in the mail.

    Under current law, Senate Bill 891 Extends suspension of termination of residential tenancies for nonpayment of rent for tenants who have applied for emergency rental assistance and provided documentation of application to their landlord on or before June 30, 2022, throughout the period that application is pending or until September 30th, 2022 whichever one comes first. Please click HERE for more information.

  • My landlord says they have not received the payment.

    We e-mail a commitment to your landlord the same day that we determine eligibility, we will also CC you in that email if we have your email on file.

    Once we determine eligibility, your file is sent for data quality review. Once this is approved by a data quality reviewer, it goes to our finance department for processing. Then we then cut and mail the check directly to your landlord. It could take up to 3 weeks after the approval for your landlord to receive a payment in the mail.

    If 3 to 6 weeks have already passed since we made a commitment to your landlord and no payment has been received please either reach out to the Community Action representative working on your application or contact us at 503-615-0770 and leave us a voice message.

     

  • What happens if I make a payment while I wait? Will it roll over to the next month?

    Community Action’s Emergency Rent Program utilizes several funding sources with different requirements.

    Some funders will only allow us to apply their funds to the current month in which you are applying, in this case, the landlord would need to return the check to Community Action if you have already paid the month specified on our check. Some landlords might also refuse to create a credit on your account and will at times return the check to Community Action.

  • My Landlord placed a notice on my door, if they do not receive the payment soon, they will evict me.

    Please call our prevention line to be screened for eligibility at 503-615-0770

    Calls to our emergency rent line 503-615-0770 are answered on the 8th and 15th of every month unless the 8th or the 15th fall on the weekend then we will be taking calls the following Monday

    Effective October 2022 applicants must meet ALL of the following criteria to be eligible for emergency rental assistance:

    • Must Not have received emergency rental assistance from Community Action in the past 12 months
    • Must have an Eviction notice for nonpayment of rent in hand for the current month in which you are applying for
    • Must be below 30% AMI

    For other resources please contact 211 info.

    Please visit www.OregonRentersRights.org or www.OregonLawHelp.org for more information or to seek legal advice.

  • How often can I apply for help?

    Community Action’s Emergency Rent Program utilizes several funding sources with different requirements. You may apply for rent assistance once per year. However, all assistance options are subject to funds available. There may be times we are unable to assist due to funding restrictions.

    Please contact us at 503-615-0770 on the 8th or 15th of the month at 9:00 am

    As of October 10th, 2022 Emergency rent assistance will only be available to Washington County residents who meet ALL of the following criterias:

    • Have Not received emergency rental assistance from Community Action in the past 12 months
    • Have an Eviction notice for nonpayment of rent in hand for the current month in which you are applying for
    • Are below 30% AMI
  • What can I do if I am unhappy with your services?

    If you have an issue regarding a staff person, eligibility determination, program plan, program services, or termination from a Community Action program, you have the right to appeal any decision made. The first step in that process is to contact the Emergency Rent Program Manager, Wendy Polanco. You can call Community Action’s main line at (503) 648-6646 and ask to speak with her.

  • What if I do not have a Social Security Number?

    A social security number is not required to qualify for all emergency rent assistance programs.

     

     

  • What if English is not my preferred language?

    Community Action does offer interpretation services for your rent assistance intake appointment. We also have staff available that might speak your language. Please let us know when scheduling your appointment if you will need interpretation services and for which language.

  • What if I am interested in utility assistance?

    Utilities that are due directly to your landlord along with your rent could potentially be included in your rental application depending on what current rent funds are available.

    Please let us know if you are interested in applying for utilities paid to a third-party utility company, such as heating and cooling services. We will do our best to look at every possible resource for you!

    If you are ONLY interested in applying for utility assistance please visit our Utility Assistance Program page for additional information.