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Frequently Asked Questions

  • How is the payment made?

    Once we determine eligibility, your file is sent for data quality review. Once your file is approved by a data quality reviewer, it goes to our finance department for processing. Once the payment is processed, we cut and mail the check directly to your landlord. It could take up to 6 weeks after the approval for your landlord to receive a payment in the mail.

    Under current law, Senate Bill 891 Extends suspension of termination of residential tenancies for nonpayment of rent for tenants who have applied for emergency rental assistance and provided documentation of application to their landlord on or before June 30, 2022, throughout the period that application is pending or until September 30th, 2022 whichever one comes first. Please click HERE for more information.

  • How much help will I receive?

    Payment amount depends on various factors such as household gross income, the past due amount owed, the jurisdiction of your address, and fund availability. We will do our best to look at every possible resource for you!

  • I missed my appointment, what should I do?

    Please contact us at (503) 615-0770 and leave a message if you recently missed your phone appointment.

  • My landlord says they have not received the payment.

    We e-mail a commitment to your landlord the same day that we determine eligibility, we will also CC you in that email if we have your email on file.

    Once we determine eligibility, your file is sent for data quality review. Once this is approved by a data quality reviewer, it goes to our finance department for processing. Then we then cut and mail the check directly to your landlord. It could take up to 6 weeks after the approval for your landlord to receive a payment in the mail.

    If 6 to 8 weeks have already passed since we made a commitment to your landlord and no payment has been received please either reach out to the Community Action representative working on your application or contact us at 503-615-0770 and leave us a voice message.

    Under current law, Senate Bill 891 Extends suspension of termination of residential tenancies for nonpayment of rent for tenants who have applied for emergency rental assistance and provided documentation of application to their landlord on or before June 30, 2022, throughout the period that application is pending or until September 30th, 2022 whichever one comes first. Please click HERE for more information. 

     

  • What happens if I make a payment while I wait? Will it roll over to the next month?

    Community Action’s Emergency Rent Program utilizes several funding sources with different requirements.

    Some funders will only allow us to apply their funds to the current month in which you are applying, in this case, the landlord would need to return the check to Community Action if you have already paid the month specified on our check. Some landlords might also refuse to create a credit on your account and will at times return the check to Community Action.

  • My Landlord placed a notice on my door, if they do not receive the payment soon, they will evict me.

    We are temporarily closing our lines for new requests, please contact us after Monday, August 1st, 2022 for an update on funding and how to apply.

    If you have a pending application with our agency for Emergency Rent Assistance and need a status of your application, please contact us at 503-615-0770 and leave us a voice message.

    For other resources please contact 211 info.

    Please visit www.OregonRentersRights.org or www.OregonLawHelp.org for more information or to seek legal advice.

  • What can I do if I am unhappy with your services?

    If you have an issue regarding a staff person, eligibility determination, program plan, program services, or termination from a Community Action program, you have the right to appeal any decision made. The first step in that process is to contact the Emergency Rent Program Manager, Wendy Polanco. You can call Community Action’s main line at (503) 648-6646 and ask to speak with her.

  • What if I do not have a Social Security Number?

    A social security number is not required to qualify for all emergency rent assistance programs.

     

     

  • What if English is not my preferred language?

    Community Action does offer interpretation services for your rent assistance intake appointment. We also have staff available that might speak your language. Please let us know when scheduling your appointment if you will need interpretation services and for which language.

  • I requested an online prescreening phone call, but no one has called me.

    Community Action staff will follow up with you via phone within four to six weeks from your submission to gather any additional information needed and to fill out an application with you over the phone. We will make three attempts to contact you at the phone number and email provided. We will be contacting you Monday-Saturday 8:30 am to 6:30 pm. If you have not heard from anyone after six weeks, please call us to leave a message with your request tracking # at 503-615-0770.

     

  • What if I am interested in utility assistance?

    Utilities that are due directly to your landlord along with your rent, could automatically be included in your rental application. Please verify with us during your rental application phone appointment.

    Third-party utilities including; Water, Sewer, Garbage, Heating, and Cooling might be eligible expenses depending on the funds used for your rent application. Please let us know if you are also interested in applying for utilities during your rental application phone appointment. We will do our best to look at every possible resource for you!

    If you are ONLY interested in applying for utility assistance please visit our Utility Assistance Program page for additional information.