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Renter Support

Approximately 20% of Washington County households rent, and of those nearly half pay more than 30% of their income to housing costs. An unforeseen event like a sick family member or job loss can be devastating to a family's budget, making the risk of eviction very real. Our programs focus on identifying long term, stable solutions for renters.

How to Apply for Emergency Rent Assistance

Beginning Saturday, May 7th, Community Action’s Emergency Rent Assistance Program will temporarily limit new applications for its Emergency Rental Assistance (ERA) program to ensure that we can meet obligations for applications currently in the pipeline. The purpose of the ERA program has been to help stabilize households unable to pay rent and utilities due to the impacts of the COVID-19 pandemic. All applications from eligible households who apply by end of day May 6, 2022, including current pending applications, will be processed. We will reopen for new applications as funds from other sources become available.

As of May 7th 2022 Emergency rent assistance will temporarily only be available to Washington County residents who; Have received nonpayment of rent eviction notice, and are below the 30% Area Median Income and have not applied or received rent assistance in the past twelve months.

To apply for rent assistance you must meet the listed criteria above. If you meet all three, please complete an application by one of the following two options:

  1. Call 503-615-0770 on Mondays and Tuesdays at 9:00 am (Except for the Holiday/Observance days listed below)
  2. Fill out the online prescreening request, so that we may call you back to schedule a phone appointment HERE

Important Updates


  • New laws, Senate Bill 282, Senate Bill 278, and Senate Bill 891 provide important protections to help tenants recover from the pandemic period.
  • Senate Bill 278 in combination with Senate Bill 891 says that if a tenant shows their landlord documentation that they have applied for rent assistance, the landlord is not allowed to evict that tenant for nonpayment while their rent assistance application is still pending or September 30, 2022, whichever one comes first to allow for processing of the rent assistance application. In order to be protected, one must apply for rental assistance before 06/30/2022 and turn in proof of rental application to their landlord.
  • Go to or for more information or to seek legal advice. 


  • Calls are answered until all appointments for the week are filled. Call volume is high and hold times are long. If you receive a busy signal, please call back immediately. Hold times can be up to 90 minutes due to the high volume.
  • We answer calls on Mondays and Tuesdays at 9:00 am Except for the following Holiday/Observance Mondays: May 30th, 2022, June 20th, 2022, July 4th, 2022, September 5th, 2022, and December 26th, 2022.
  • When you call us, please be prepared to give us names, dates of birth, social security numbers for everyone in the household, an estimated monthly GROSS income amount the household has received in the past 30 days, and your landlord's contact information.
  • We have significantly increased our capacity to respond to Emergency Rent requests. We are working hard to get help out as quickly as we can, and we appreciate your patience.
  • If you have a pending application with our agency for Emergency Rent Assistance and need a status of your application, please contact us at 503-615-0770 and leave us a voice message.


  • The OERAP online portal has closed for new applicants as of Monday, March 21st at 11:59pm
  • Funds from OERAP will prioritize rental assistance applications only, this funding will not pay for utility costs. 
  • All 2021 pending applications will be processed before applications received in 2022.
  • All incomplete applications in OERAP must be fully completed by applicant before Monday, March 28th at 11:59pm, any incomplete applications after that date will be declined by program.
  • To obtain detailed information on the status of your application please log into your OERAP account or contact OERAP at 1-844-378-2931 or   
  • Community Action’s Emergency Rental Assistance Program is no longer processing OERAP applications, we only have rights to view the status of your application or to confirm your application was received.
  • The OERAP online portal is NOT connected with Community Action's Emergency Rental Assistance Program. Community Action is STILL accepting emergency rent applications, see top of page for how to apply.

Please see our Emergency Rent Frequently Asked Questions HERE.

Please see our COVID Frequently Asked Questions HERE.