WORKING WITH YOUR UTILITY COMPANIES
It is extremely important to communicate with your utility companies about your bill. In general, utility companies do not want to disconnect your service and they will work with you to keep you connected. See below for phone numbers and internet links.
Some important tips:
- Make regular payments even if you cannot pay your entire balance. Utility companies and assistance programs consider your payment history. If you can show you are trying your best, you are more likely to avoid disconnection and get bill assistance.
- Ask the utility for an extension. They are usually willing to change your due date.
- Make payment arrangements. Utilities can arrange a payment plan to help you budget over time (sometimes called a Time Payment Agreement, or TPA). In some cases, Community Action will require you to establish a payment agreement with your utility in order to qualify for assistance.
- Sign up for bill discount programs. PGE and Northwest Natural Gas offer discounted rates for low-income customers. Please visit Community Action to sign up for other bill discount programs.
- Enroll in PGE’s Medical Certificate Program. Customers who rely on electricity for a medical need (such as oxygen or refrigerated insulin) can get more flexible billing and payment arrangements.
Important contact information
(Scroll down to find your utility provider)
PGE
- For payment arrangements, or if you receive a disconnect notice call 503-228-6322
- For Medical Certificate Program, call 503-612-3838 or visit Https://portlandgeneral.com/outages-safety/be-prepared/powering-medical-equipment
- To request an extension, log in to your account at https://portlandgeneral.com/auth/sign-in
- To enroll the Income-Qualified Bill Discount Program, visit https://portlandgeneral.com/income-qualified-bill-discount or call 503-228-6322
- Oregon Relay: 711 or 800-375-2900 (hearing loss or speech disability)
- General Information: https://portlandgeneral.com/help/help-topics/energy-assistance-programs-residential
Northwest Natural
- For payment arrangements, call 800-422-4012
- To request an extension, log on and sign in to your account Log in
- To enroll the Income-Qualified Bill Discount Program, visit https://www.nwnatural.com/account/bill-discount-program
- General Information: https://www.nwnatural.com/account/payment-assistance
City of Hillsboro
- If you are behind on your bill, call 503-681-6163 or email https://www.hillsboro-oregon.gov/our-city/departments/finance/utility-billing/contact-us
- General Information: https://www.hillsboro-oregon.gov/services/utility-assistance
City of Beaverton
- For payment plans call 503-526-2257
- General Information: https://www.beavertonoregon.gov/828/Utilities
City of Tualatin
- For payment plans visit https://www.tualatinoregon.gov/finance/payment-plansplan-de-pagos or call 503-691-3056
- General Information: https://www.tualatinoregon.gov/finance/utility-billing
City of Forest Grove
- To speak with someone about your bill, call 503-992-3221.
- General Information: https://www.forestgrove-or.gov/461/Assistance-Programs#:~:text=Customer%20Assistance%20Program%20For%20Energy,992%2D3221%20for%20more%20information.
Tualatin Valley Water District
- To make a payment arrangement, call (503) 848-3000 or email customerservice@tvwd.org
- General Information: https://www.tvwd.org/myservice/page/bill-assistance-programs
West Oregon Electric Cooperative
- To make payment arrangements, call 503-429-3021
- General Information: https://www.westoregon.org/members/energy-assistance/#:~:text=If%20you%20are%20in%20need,may%20be%20able%20to%20help.
